Refund Policy

Pioneer Elite Alliance Limited (the "Organization") values your support and satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for products, services, and donations made via our website.

1. Products and Merchandise:

Requests for refunds on purchased products must be submitted within 14 days of receipt.
Products must be returned unused, undamaged, and in their original packaging to be eligible for a refund.
Refunds will be processed upon receipt and inspection of returned items.
Shipping costs for returned items are the responsibility of the purchaser, except in cases of damaged or incorrect items sent by the Organization.

2. Donations:

Donations made to the Organization are generally non-refundable.
If an error is made by the Organization or if an accidental duplicate payment occurs, you may request a refund within 7 days of the donation date.
To request a refund for a donation, please contact the Organization using the details provided below.

3. Event and Program Fees:

Fees paid for events or programs organized by the Organization are generally non-refundable.
Refund requests due to cancellations or inability to attend must be submitted at least 7 days before the event date. Requests made after this period will be considered at the Organization's discretion.
In cases where events or programs are cancelled by the Organization, full refunds or alternative arrangements will be offered.

4. Processing of Refunds:

Refunds will be processed within 14 business days after approval of the refund request.
Refunds will be issued to the original payment method used during purchase or donation.

5. Exceptions:

The Organization reserves the right to refuse refunds in cases where requests are unreasonable, repetitive, or abusive.

6. Modification of Refund Policy:

The Organization reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this website.

7. Governing Law:

This Refund Policy is governed by and construed according to the laws of the Hong Kong Special Administrative Region. Disputes will be subject to the exclusive jurisdiction of the Hong Kong courts.

8. Contact Information: To request a refund or if you have questions regarding this policy, please contact:

Pioneer Elite Alliance Limited Email: engage@pioneerelite.org

Last updated: 21/03/2025